SOLVD Instrument Solutions Inc

A unique sales and service partner

A Unique Service Partner
SOLVD Instrument Solutions Inc is your independent service partner for high value laboratory instruments including plate readers, plate washers, spectrophotometers and screening systems.
Services
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• Plate readers

     o Spectramax® brand plate readers by Molecular Devices

          Absorbance

               • Spectramax 190, 340PC, 240

               • SpectramaxPlus384, Plus

               • Versamax

               • ***New models** ABS & ABSPlus

          Fluorescence

               • Gemini, Gemini XS

               • Gemini EM & Gemini XPS

          Luminescence

               • Spectramax L

          Multimode

               • Spectramax M series including the M2, M2e, M3, M4, M5, M5e

               • Spectramax I3x

               • Paradigm

     ***New Models***(limited services available- kindly enquire)

          • Spectramax ID3 and ID5

          Other readers and systems

               • Flexstation I, II and III

               • Emax, EMaxPlus

               • Filtermax F3, F5

     o Tecan plate readers

          F200, Infinite M200, M1000, Infinite 200Pro

          Safire, Sunrise, Spark

     o Biotek plate readers

          Synergy including Synergy 2, HT, MX - all

          Cytation 3 and Cytation 5

          Epoch, Powerwave, ELX800, ELx808

     o BMG plate readers

          FLUOstar, PHERAstar, CLARIOstar, POLARstar

     o Thermo

          Varioskan, Fluoroskan, Luminoskan

     o Thermo Nanodrop® 

          1000/2000/8000

          NanoOneo 

     Most other brands of plate readers

• Plate washers

     o All Biotek models **Dye testing for IQOQ validation available**

     ELX405, 405LS, 405TS, EL406

     Aquamax 2000 and Aquamax 4000 by Molecular Devices

• Screening systems

     o Molecular Devices Flexstation, Flexstation II, Flexstation 3

     o Molecular Devices FLIPR, FLIPRTetra, FLIPRPenta

     o Meso Scale Discovery (MSD) ***Limitations on services offered***

     o Hammatsu FDSS ***Limitations on services offered***

• QC instruments

     o Molecular Devices Threshold

• Other instruments we service:

     o Stakmax plate stackers

     o Biostack, Biostack 3 and Biostack 4 plate stackers

     o BioMicroLab XL9, XL20, XL100, LabelPro, VolumeCheck 384

     o SPT Dragonfly, Mosquito

     o Essen Incuyte – most older models

     o Specialty instruments

          EDC Biosystems ATS acoustic dispenser

          CP7200 Colony Picker

          Digilab MGII & All Microarrayerso 

          Kibron Instruments – Delta-8 and dIFT-2x

ABOUT
With 10+ years experience offering an indepedent option to a costly, possibly unresponsive OEM; SOLVD is a trusted partner for preventative maintenance (PM), repair service, qualifications such as IQOQPQ and well as a proven choice lowest cost service maintenance agreements.

SOLVD engineers are key contributors for companies looking to control and reduce cost of select instrument maintenance while improving compliance for QC documentation and metrology. SOLVD offers as-found testing as well as many speciality validations including temperature, Fluorescence Polarization and wavelength specific validations as well as documentation reporting packages that often the OEM won't support.

Our goal is to help labs manage costs, stay in compliance and overall keep your instruments working well past OEM end of life.

Our customers enjoy transparent and open communication.  Instruments we service are listed in 1 of 4 catagories so our customers know upfront what they can expect when we service their instruments.  For most instruments, we have the parts, tools and expertise to support an instrument close or equal to the OEM.  This can include all qualification tests and all level of repairs. We also service many instruments which fall into our Hybrid catagory.  See below for more detailed info.

*SOLVD Instrument Solutions Inc is not affiliated with nor endorsed by any manufacturer unless specifically stated otherwise.
 

PROVEN EXPERIENCE

SOLVD Instrument Solutions Inc. has been providing independent service for plate readers, plate washers and the FLIPRTetra systems for over 5 years. Our core team that has over 10 years of independent service experience servicing GMP and QC labs across the US and Europe.

 

DEEP INDUSTRY EXPERTISE

Our team brings over 100 years of combined experience in the biotech and laboratory instrumentation space. Our team has worked as field service engineers, service managers, product managers and senior management at multiple OEMs in the industry. Our team has a broad knowledge base with automation, liquid handling, compound management and more. We understand the needs of the lab as well as the needs of metrology and balancing the needs of the asset management team for metrics and cost control.

 

STRONG CUSTOMER LOYALTY

95% of our clients are repeat customers, and many customers have been with us from the beginning. We are privileged that our core team has worked with many of the same customers for 10+ years —reflecting the trust and satisfaction we’ve earned.

 

CUSTOMER-FIRST PHILOSOPHY

Our mission is simple: win customers and keep them. We build long-term relationships through consistent service and care.

 

EXCEPTIONAL VALUE

We offer high-quality, responsive service at a fair and competitive price, ensuring you get reliable performance without overpaying. Our PMplus service programs and MISP (Multiple Instrument Service Prorgam) offer and unprecedented opportunity to save 50-75% from OEM service when looking at a 3-5 year program.

 

OUTSTANDING SUPPORT

Our team is committed to excellent customer service—quick to respond, easy to work with, and focused on keeping your instruments running smoothly.

SOLVD offers preventative maintenance (PM) service, repairs, qualifications such as IQ/OQ/PQ as well as various levels of service maintenance agreements.

PLATE READER SERVICE

Spectramax Gemini (all), Spectramax (190, 240, Plus, Plus384), Spectramax (M2, M2e, M3, M4, M5, M5e), Spectramax (I3x, Paradigm, ID3, ID5), Flexstation (I, II and III), Spectramax (L reader), Biotek Synergy, Biotek FLX & ELX, Tecan Spark, M100, BMG, Thermo Varioskan

PLATE WASHER SERVICE

Agilent/Biotek (ELX405, 405LS, 405TS), Agilent/Biotek (EL406), Molecular Devices Aquamax 2000, Molecular Devices Aquamax 4000

SCREENING SYSTEMS

Molecular Devices Flexstation (I, II and III), Molecular Devices FLIPRTetra, Molecular Devices FLIPRPenta, Hamamatsu FDSS 6000, Meso Scale Diagnostics S600

OTHER INSTRUMENTS

All Thermo Nanodrops

CALIBRATION SERVICES AND TOOLS

SOLVD offers recertification and calibration services for a variety of calibration plates as well as an offering of custom plates for sale. Recertify your ABS1, LFR or LUMI Spectratest plate; Biotek ABS and FLR plates, Bio-Rad Checkmark plate or any SND plate. We also offer our own plates such as the PYRO Temperature validation plate (with software); our own versatile ABS validation plate with software and use on any plate reader; a wide variety of custom validation plates for specific validations at any specified wavelength/s. Contact us for a quote and more detailed information. Member of A2AL.ORG

We help companies reduce cost for instrument maintenance and improve compliance.
Our engineers are knowledgeable, proactive and our customer service is second to none.

Do you work with the manufacturers?

SOLVD is an independent company and has no relationships with any of the OEM mentioned unless specifically stated otherwise.  In most cases we compete with the OEM for providing service on instruments.  Our team leaders are very open and transparent about when 3rd party service is a good option and when the lab should stay with the OEM.  For many larger labs and/or qualified (GMP) labs we recommend using the OEM for certain services and 3rd party for certain services.  A Hybrid approach can be a solution that improves responsiveness, controls costs and maintains the highest quality of service.

What are the negatives for using 3rd party service?

Many customers are concerned about 3rd party service and their concerns are amplified by the OEMs - the 3rd party company doesn't know how to work on these systems, they will ruin the warranty and possibly affect the data...

The truth is most 3rd party companies have service engineers that used to work for the OEM and they know a good amount about PMs, basic service and qualifications.  The biggest challenge is when the FSE specialist for instrument A leaves the company and they struggle to train new engineers at a high level.  Every customer should ask if the FSEs have completed some training program and can a training certificate be provided.  

The other 2 issues are parts and software.  Most 3rd party service companies can't buy parts from the OEM.  Often times the OEM restricts sales of parts to resellers and 3rd party service providers.  Some 3rd party companies can offer qualifications and full PM service with full repair service.  It's very dependent on parts supply and the customer's willingness to accept select refurbished parts when needed.  Software upgrades will also be limited when using 3rd party companies.

Carefully balancing the costs and needs and available capabilities will ensure the lab has the best service, at the most sustainable costs possible.   
  • Danvers, Massachusetts, United States
  • 3 Electronics Ave
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