F.A.Q

SOLVD is an independent company and has no relationships with any of the OEMs unless specifically stated otherwise.  In most cases we compete with the OEM for providing service on instruments.  Our team leaders are very open and transparent about when 3rd party service is a good option and when to stick with the OEM.  For many larger labs and/or qualified (GMP) labs we recommend using the OEM for certain services and 3rd party for certain services.  A Hybrid approach can be a solution that improves responsiveness, controls costs and maintains the highest quality of service.

SOLVD Instrument Solutions Inc has been providing independent service for over 5 years.  The core team has been involved in 3rd party service for over 10 years.  The core team at SOLVD has a combined 100+ years of service in the biotech/lab space working for multiple manufacturers as well as asset management companies.  

Our goal is to win customers and keep them.  We are pleased that most of our customers have been with us for up to 10 years and 95% of our customers are repeat customers.

We provide quality service at a fair price with excellent customer service.

Most 3rd party service companies can't or don't buy parts from the OEM.  Often times the OEM restricts sales of parts to resellers and 3rd party service providers.  Some 3rd party companies can offer qualifications and full PM service with full repair service.  It's very helpful to ask any 3rd party service provider if they offer IQOQPQ service for the instrument in question.  If not, can they offer repair service?  Finally make sure to ask for a copy of a typical service report for a preventative maintenance visit on the instrument in question.