SOLVD Instrument Solutions Inc. has been providing independent service for plate readers, plate washers and the FLIPRTetra systems for over 5 years. Our core team that has over 10 years of independent service experience servicing GMP and QC labs across the US and Europe.
Our team brings over 100 years of combined experience in the biotech and laboratory instrumentation space. Our team has worked as field service engineers, service managers, product managers and senior management at multiple OEMs in the industry. Our team has a broad knowledge base with automation, liquid handling, compound management and more. We understand the needs of the lab as well as the needs of metrology and balancing the needs of the asset management team for metrics and cost control.
95% of our clients are repeat customers, and many customers have been with us from the beginning. We are privileged that our core team has worked with many of the same customers for 10+ years —reflecting the trust and satisfaction we’ve earned.
Our mission is simple: win customers and keep them. We build long-term relationships through consistent service and care.
We offer high-quality, responsive service at a fair and competitive price, ensuring you get reliable performance without overpaying. Our PMplus service programs and MISP (Multiple Instrument Service Prorgam) offer and unprecedented opportunity to save 50-75% from OEM service when looking at a 3-5 year program.
Our team is committed to excellent customer service—quick to respond, easy to work with, and focused on keeping your instruments running smoothly.